The Truffle Fairy will process and ship your order within 1-3 working days, subject to your chosen chocolates being in stock. An Post is our usual delivery service provider for both national and international orders. Deliveries can be tracked within the Republic of Ireland.
Delivery times and durations are subject to the terms of An Post and are completely out of our control. All shipments on orders are considered final transactions and cannot be cancelled.
Quality guarantee and disclaimer
The Truffle Fairy does everything in its power to deliver chocolates in the best possible condition. Please be aware that we will not send our chocolates by post under adverse (above 26°C or under -4°C) weather conditions.
We cannot take responsibility for weather conditions during delivery or at the delivery address. Likewise, we can take no responsibility for storage conditions of the parcels while in transit, failure of local postal representatives to leave a notice of ‘ attempt to deliver’ or damages caused by inspections through local customs officers.
In the event that you do not receive your order please contact us. Provided the order has been returned to us we will be happy to refund the cost of chocolate less any postal charges incurred by us.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm